There's nobody at home when the order's delivered

If you are not at home when the order is delivered, bpost will leave a note. With this note, you can collect the parcel according to the instructions of bpost from the post office.

I have not received my parcel

Holidays or weekend days can slow down the delivery. Has the postman been when you were not home and you've not found a note from bpost in your letterbox? Then something has gone wrong. In that case, please contact us on +32, 477 18 11 14 or via

There's an item missing from my order.

Please contact us within 7 days of receiving your order on +32, 477 18 11 14 or via

There's something wrong with an item in my order.

All our products undergo a strict quality control before they are dispatched. If there is, nevertheless, a problem, please contact us within 7 days after receiving the order on +32, 477 18 11 14 or via

Contact us

Draaibankstraat 43
2800 Mechelen
+32(0)477 18 11 14

Extra information

BTW BE0505.890.830